Our social media accounts are managed by the strategic communications team, on behalf of colleagues across the organisation. We will use some automation (such as tools which generate social media site content from RSS feeds). Specific content will be created where appropriate and where resources are available.
If you follow us, you can expect to see video, images, tweets and content feeds covering some or all of the following:
- Alerts about new content on our other digital channels (news, publications, videos on YouTube, publicity campaigns etc)
- Invitations to provide feedback on specific issues on which we are consulting
- Occasional live coverage of events
Following
If you follow us on Twitter we will not automatically follow you back. Being followed by us does not imply endorsement of any kind.
Availability
We will update and monitor our social media accounts during office hours, Monday to Friday. This will not be a formal arrangement as most content provided will be automated due to lack of dedicated resources. Social media sites may occasionally be unavailable and we accept no responsibility for lack of service due to downtime.
Direct Messages
We will monitor posts and comments if these are enabled on our social media communities and reserve the right to remove any material without obligation. We will respond to posts when appropriate. However, we are not responsible for any unanswered posts or inaccurate information posted by others.
For the most accurate information about NHS North West, visit www.northwest.nhs.uk
The Strategic Communications team will review feedback and options for two-way engagement using social media sites. Where two-way engagement is used we cannot engage on issues that are not appropriate for this channel.
The usual ways of contacting us for official correspondence are detailed in the contact us section of our website, this includes Freedom of Information requests.
Useful links
Social Media Wikipedia definition